FAQs

Find answers to your most commonly asked questions here. If you don't see what you are looking for, please send us an email, we will respond to you promptly.


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Resistol Frequently Asked Questions
How do I clean and take care of my hat?
General cleaning: To remove dust or surface dirt from your hat: - if you purchased a straw simply wipe with a clean damp cloth. –If a fur felt was purchased, use a soft brush, starting at the left side of the hat, and brush it counterclockwise toward the back and around again.

If your hat gets wet, simply shake off the excess water. If it’s a fur felt, you need to turn down the “self-conforming” leather sweatband and stand the hat on the sweatband so it can dry naturally. While the hat is wet, don’t rest the hat on its brim as this could cause it to lose its shape.

Avoid exposing your hat to heat from stoves, radiators, lamps and car windows. The combination of heat and perspiration will shrink the sweatband.

To keep perspiration and hair dressing from penetrating to the outside of the straw, occasionally turn down the sweatband so it can dry between wearings.

Should your fur felt (if it is a light color) become spotted with water or grease, you can clean it with a little baby talc or cornstarch – no liquid cleaners, please!

To put on or remove your hat, hold the brim in front and back; handle the crown as little as possible.

Store your hat upside down, on its crown, on a clean surface or in a box. Do not store it right side up on a flat surface, as this can cause the brim to flatten.
What do the "X's" mean?
The quality of the hat body used to make a hat is the main factor that determines the X’s. In felt it is determined by the percentage of fur’s used in making the hat body. We use beaver, mink, chinchilla and other animal fur to make bodies. The mixture of which furs we use determines the X’s. In straw, the X’s are also determined by the body used to make the hat. The tighter the weave and narrower the straw reed used to make the hat, the better X quality is marked in the hat.
What are the percentages of beaver in our hats?
The percentage of beaver is determined by the X quality of the product. The higher the X’s the higher percentage of beaver fur is mixed in the hat. Because of our efforts to remain the leading manufacturer in headwear, the exact percentages are a manufacturing secret formula that we choose not to share.
How do I figure out what size I wear?
To figure out what size you wear. You will need to find a cloth measuring tape. Measure the circumference of your head at the place where you would wear a hat. Take the measurement in inches and follow the chart below. If you are in between two sizes, choose the bigger size. You can always pad a hat smaller.

Download PDF
Do you renovate your hats?
We renovate 15X quality and above. You will need to take the hat to our nearest dealer and have them call us for a renovate number. We need the information from the tag inside your hat that tells us the name of the hat, quality, and color. The retailer will need to give you the cost of the renovation. The renovation includes cleaning, blocking, and replacing the sweatband and the liner. There are some stains we cannot remove and we cannot patch holes. If your hat is less than 15X quality you will need to contact an individual renovator.
How much is my vintage cowboy hat worth?
Unfortunately, we cannot establish nor have current values for vintage or used cowboy hats.
What is Resistol Hats Privacy Policy?
We want you to enjoy every visit to ResistolHat.com, whether you're here to look at hats, or to tell us about your last trip to one of our retailers. So rest assured, any information you share with us, from your email address to your favorite hat, will be carefully guarded through our use of industry-standard security software to encrypt your credit card number and other ordering and shipping information. Please read on for more details about our privacy policy.

Resistol reserves the right to change this privacy policy at any time. Be sure to check this page periodically for updates. This policy applies only to personal information collected online at ResistolHat.com and does not apply to information collected offline by Resistol.
What kind of information we ask for and why.

Information we gather from you is used to process your order and to make your visit productive and enjoyable.

Inquiries

If you request information from Resistol, or wish to share an experience you had at one of our stores, we'll ask for personal information such as your name, address, and email address, as well as store address and any other information you may wish to share, so that we can best respond to your comments.


Orders.

If you place an order online, we'll ask for your name, email address, mailing address, phone number, credit card number, and expiration date. That's all the information we need to process, confirm, and ship your order.


Promotional Events.

If you choose to take part in a promotional event, we'll ask for any information necessary to the administration of the event such as your name, email address, birth date and shipping address. We may, on occasion, co-sponsor promotions with third parties. We will notify you at the time of collection if third parties will obtain your personal information.


Aggregate Information.

We collect Aggregate Information about you and your use of our Web site whenever you visit us online. For instance, we may collect various forms of "click stream" information such as entry and exit points for our Web site (i.e., referring URLs or domains), site traffic statistics, page views, impressions, and operating system and browser type. In addition, when users request pages on our Web site, our servers automatically log their IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web.
We also use third-party software that tracks traffic directed to ResistolHat.com from affiliate Web sites and the purchases that result from this traffic. This information is aggregated and is not tied to an individual purchase, or inquiry.

This Aggregate Information generally will not personally identify you or be correlated to you individually for external purposes. We may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all Aggregate Information, provided that, such information does not personally identify you. When we share such information with other companies, it is not traceable to any particular user, and will not be used to contact you. If we do correlate any Aggregate Information to you, such information will be treated like any other Personal Information under this policy.


Email & Mobile Updates

You have the opportunity to opt-in for email and mobile communications from Resistol. We'll only email you or send you mobile alerts if you opt-in to receive them from us. If you choose to do so, we'll send you occasional updates about new additions to this site as well as special offers and promotions you can take advantage of at ResistolHat.com or at your local Resistol shop. From time to time, we may also send updates on our sister brand, Baskin-Robbins. If at any time you decide you'd rather not receive these types of communications from Resistol, you can opt-out by clicking the unsubscribe link at the bottom of any Resistol email or update the Contact Preferences for your Resistol account.


Disclosures

Your privacy is very important to us. We won't give any of your personal information to anyone outside of Resistol and our sister brands, other than our agents who may need, for example to fulfill your order, respond to your requests or inquiries, or help us improve our products or Web site. We may disclose the personal information you submit on a franchise application to our business units, agents, parent company, other affiliates and to third parties as part of our consideration of that application and to help conduct our franchise marketing efforts. We require our agents to respect our privacy practices and not use your personal information for purposes other than to carry out our instructions.

Resistol reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.


Company Sale

Information collected through our Web site is considered a trade secret of Resistol. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets.


How we protect your credit card and other personal information

When you input your credit card number and other personal information, we use a sophisticated software program (Secure Socket Layer Technology or SSL) to encrypt or scramble that information before it's sent so that even if anyone intercepts the information, it is highly unlikely that they will be able to read or use it. In addition, we take appropriate security measures to safeguard your personal information once we have received it. Although we can't guarantee that there will never be a security problem, we and our sister brands, agents and franchisees that have access to your information carefully guard against the loss, misuse or alteration of the information we collect on our site.


Usage Agreement

Your use of ResistolHat.com constitutes your acceptance of our Usage Agreement. Please read it carefully.


Cookies

Like many other Web sites, we use "cookie" technology to improve your experience at our site. Cookies are small pieces of data that we place in your computer's browser to store your preferences. Cookies are not themselves personally identifiable, but may be linked to personal information that you provide to us through your interaction at our site.
Most browsers accept cookies by default. To set your browser so that it will accept cookies, see the Help section in your browser's menu or see our.


Online Advertising Policy

ResistolHat.com uses pixels, or transparent GIF files, to help manage online advertising.


Links

You may find that it is possible to link from other Web sites to this, the official Resistol Web site, or from this Web site to other Web sites. Those other Web sites are not under our control. Resistol is not responsible for the privacy practices or the content of other Web sites. You should consult the privacy policy of the site to or from which you link to determine the information practices of that site.


Children's Online Privacy

Resistol recognizes the importance of protecting the privacy of children. We will not knowingly collect any personally identifiable information from children under the age of thirteen years. When a user discloses personal information on ResistolHat.com, the user is representing to us that he or she is an adult. If a child has provided ResistolHat.com with personally identifiable information, we ask that a parent or guardian e-mail us at info@resistolhat.com, and we will delete the child's information from our records.


International

Resistol controls and operates this Web site from within the United States of America. Our online privacy practices are governed by the laws of the United States and the state of Texas, which may differ from privacy laws in your state or home country. By submitting your personal information to this site, you consent to the transfer of your personal information to any country and its use and disclosure in accordance with U.S. federal and Texas law and with this privacy policy.
This English-language privacy policy is Resistol's official statement of its online privacy practices. In case of any inconsistency between this English-language privacy policy and its translation into another language, this English-language document control.


Contact Us

If you have any questions regarding our privacy practices, you can email us at info@resistolhat.com.

You can telephone us at 1-800-347-7434, or you can write to us at Resistol Customer Service, 601 Marion Drive, Garland TX 75042.

Last updated: Oct 21, 2010