Find answers to your most commonly asked questions here. If you don't see what you are looking for, please send us an email, we will respond to you promptly.
*Click on a question below to view the answer.
If your hat gets wet, simply shake off the excess water. If it’s a fur felt, you need to turn down the “self-conforming” leather sweatband and stand the hat on the sweatband so it can dry naturally. While the hat is wet, don’t rest the hat on its brim as this could cause it to lose its shape.
Avoid exposing your hat to heat from stoves, radiators, lamps and car windows. The combination of heat and perspiration will shrink the sweatband.
To keep perspiration and hair dressing from penetrating to the outside of the straw, occasionally turn down the sweatband so it can dry between wearings.
Should your fur felt (if it is a light color) become spotted with water or grease, you can clean it with a little baby talc or cornstarch – no liquid cleaners, please!
To put on or remove your hat, hold the brim in front and back; handle the crown as little as possible.
Store your hat upside down, on its crown, on a clean surface or in a box. Do not store it right side up on a flat surface, as this can cause the brim to flatten.
What kind of information we ask for and why.
Information we gather from you is used to process your order and to make your visit productive and enjoyable.
If you request information from Resistol, or wish to share an experience you had at one of our stores, we'll ask for personal information such as your name, address, and email address, as well as store address and any other information you may wish to share, so that we can best respond to your comments.
If you place an order online, we'll ask for your name, email address, mailing address, phone number, credit card number, and expiration date. That's all the information we need to process, confirm, and ship your order.
If you choose to take part in a promotional event, we'll ask for any information necessary to the administration of the event such as your name, email address, birth date and shipping address. We may, on occasion, co-sponsor promotions with third parties. We will notify you at the time of collection if third parties will obtain your personal information.
We collect Aggregate Information about you and your use of our Web site whenever you visit us online. For instance, we may collect various forms of "click stream" information such as entry and exit points for our Web site (i.e., referring URLs or domains), site traffic statistics, page views, impressions, and operating system and browser type. In addition, when users request pages on our Web site, our servers automatically log their IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the Web.
We also use third-party software that tracks traffic directed to ResistolHat.com from affiliate Web sites and the purchases that result from this traffic. This information is aggregated and is not tied to an individual purchase, or inquiry.
This Aggregate Information generally will not personally identify you or be correlated to you individually for external purposes. We may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all Aggregate Information, provided that, such information does not personally identify you. When we share such information with other companies, it is not traceable to any particular user, and will not be used to contact you. If we do correlate any Aggregate Information to you, such information will be treated like any other Personal Information under this policy.
Email & Mobile Updates
You have the opportunity to opt-in for email and mobile communications from Resistol. We'll only email you or send you mobile alerts if you opt-in to receive them from us. If you choose to do so, we'll send you occasional updates about new additions to this site as well as special offers and promotions you can take advantage of at ResistolHat.com or at your local Resistol shop. From time to time, we may also send updates on our sister brand, Baskin-Robbins. If at any time you decide you'd rather not receive these types of communications from Resistol, you can opt-out by clicking the unsubscribe link at the bottom of any Resistol email or update the Contact Preferences for your Resistol account.
Your privacy is very important to us. We won't give any of your personal information to anyone outside of Resistol and our sister brands, other than our agents who may need, for example to fulfill your order, respond to your requests or inquiries, or help us improve our products or Web site. We may disclose the personal information you submit on a franchise application to our business units, agents, parent company, other affiliates and to third parties as part of our consideration of that application and to help conduct our franchise marketing efforts. We require our agents to respect our privacy practices and not use your personal information for purposes other than to carry out our instructions.
Resistol reserves the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfill your requests, or to cooperate in any law enforcement investigation or an investigation on a matter of public safety.
Information collected through our Web site is considered a trade secret of Resistol. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets.
How we protect your credit card and other personal information
When you input your credit card number and other personal information, we use a sophisticated software program (Secure Socket Layer Technology or SSL) to encrypt or scramble that information before it's sent so that even if anyone intercepts the information, it is highly unlikely that they will be able to read or use it. In addition, we take appropriate security measures to safeguard your personal information once we have received it. Although we can't guarantee that there will never be a security problem, we and our sister brands, agents and franchisees that have access to your information carefully guard against the loss, misuse or alteration of the information we collect on our site.
Your use of ResistolHat.com constitutes your acceptance of our Usage Agreement. Please read it carefully.
Like many other Web sites, we use "cookie" technology to improve your experience at our site. Cookies are small pieces of data that we place in your computer's browser to store your preferences. Cookies are not themselves personally identifiable, but may be linked to personal information that you provide to us through your interaction at our site.
Most browsers accept cookies by default. To set your browser so that it will accept cookies, see the Help section in your browser's menu or see our.
Online Advertising Policy
ResistolHat.com uses pixels, or transparent GIF files, to help manage online advertising.
Children's Online Privacy
Resistol recognizes the importance of protecting the privacy of children. We will not knowingly collect any personally identifiable information from children under the age of thirteen years. When a user discloses personal information on ResistolHat.com, the user is representing to us that he or she is an adult. If a child has provided ResistolHat.com with personally identifiable information, we ask that a parent or guardian e-mail us at firstname.lastname@example.org, and we will delete the child's information from our records.
If you have any questions regarding our privacy practices, you can email us at email@example.com.
You can telephone us at 1-800-347-7434, or you can write to us at Resistol Customer Service, 601 Marion Drive, Garland TX 75042.
Last updated: Oct 21, 2010
We are committed to sponsoring and attending western lifestyle events when possible. As you can imagine, we receive many requests and while we appreciate them all, we may not respond to every one. Rest assured, we do read all of them. Please fill out and submit the form below. We appreciate the time and effort you put in to make your event a success and we will contact you if we feel this is a good fit for Resistol.